I am Angelica G.D. Strawn, an operations manager with ten-plus years across creative production and operations, remote since 2021. I build the reporting pipelines, budget systems, and process infrastructure that let leadership see what is actually happening across distributed teams.
Leading team leads, not just contributors. Escalation ownership, contract and security compliance, asynchronous training systems, and performance management, all built and run inside live client accounts across multiple time zones.
Recurring reporting pipelines from raw task logs to client facing dashboards. Budget tracking, productivity analysis, and effort versus output comparisons that catch what a task count alone would miss. When you cannot walk the floor, the reporting is the visibility.
One of two operations managers in a creative department. I owned the entertainment portfolio and all creative training. When the department's other operations manager left, I absorbed her eyewear portfolio for a year on top of my own.
Client and team names below are replaced with placeholders to protect confidentiality. The data, cadence, and structure are real.
This portfolio came to me when the department's other operations manager left. It spanned traffic, global operations, digital media services, eyewear, vision, and a pay per unit production team, seven leads in all, working remotely. The client had no standing visibility into spend, output, or capacity between invoices, so I built a weekly report from raw task data sourced in ClickUp, aggregated in Google Sheets, and delivered as a Canva templated dashboard.
Over fifteen months the account went through two complete restructures. First a scheme with five numbered effort tiers and combined monthly targets, then a redesigned scheme with per artist quotas across Basic, Intermediate, and Complex bands. The roster changed repeatedly too. The reporting had to survive all of it and stay comparable week to week.
I ran it by hand from the start, then partnered with our internal automation team to automate the pipeline. The client still runs the report today, well after my time on the account ended.
| Closed task | LOE | Units | Price | Time |
|---|---|---|---|---|
| Solenne, Portrait Digital Assets | 2 | 1 | $35 | 30m |
| Clearview, Sizzle Reel Update v3 | 2 | 2 | $70 | 4h |
| Meridian, Uptown Tower Screen v2 | 2 | 1 | $35 | 15m |
| Aurellia, Metroport Outdoor v3 | 2 | 1 | $0 | 1h 30m |
| Meridian, OOH Regional | 3 | 1 | $35 | 2h |
| R. Delgado, Headshot Retouch | 1 | 1 | $35 | 7h 45m |
| Brightwell, In Store Video v2 | 2 | 32 | $1,120 | 2h |
| Meridian, Digital LED Billboard | 2 | 1 | $35 | 15m |
This was my primary account. I was the highest level point of escalation, managing a remote production, design, and video team while owning NDAs, SOWs, and security protocol compliance directly with the client.
Every quarter I gathered task and time tracking data across the team, then built and presented the Quarterly Business Review myself. Volume by contributor, effort level distribution, task type breakdown, and time spent per product line, across 10+ concurrent titles in a single quarter. I also owned all creative training for the department, building and consolidating the onboarding materials new artists used to get up to speed remotely.
| Product line | Hours | Share |
|---|---|---|
| Vortex Racer | 156.35 | 27.5% |
| Iron Circuit | 133.23 | 23.4% |
| Steel Legion | 78.37 | 13.8% |
| Frostfall Isles | 78.12 | 13.7% |
| Nightwatch Six | 48.80 | 8.6% |
| Galaxy Drift | 30.63 | 5.4% |
Working directly with a fully remote founding team, I translated an early, unstructured research strategy into a phased operational roadmap, defining what would be measured, by whom, and at what scale, at each stage. I built the visual framework leadership used to align the team and communicate the plan externally, and served as the operational connective tissue between the CEO, COO, and execution teams across time zones.
| Area | Operations | Data and automation |
|---|---|---|
| Team and account | Managing team leads and SMEs remotely, client escalation ownership, performance management, asynchronous training systems | Workato automation builds including RecipeOps and data transformations, Gen AI for workflows |
| Financial | Budget ownership, finance liaison, pay per unit rate structuring | Budget versus spend tracking systems, utilization and cost per unit analysis |
| Process | NDA, SOW, and security protocol compliance, knowledge and process documentation, SLA management | Recurring reporting pipelines from ClickUp to Sheets to Canva, effort versus output analysis |
| Strategy | Research to roadmap translation, phased planning, distributed stakeholder alignment | Metric definition, KPI framework design, investor facing data visualization |
Ten plus years in creative and media, with team leadership beginning in 2022. Fully remote since 2021.
Individual contributor work in motion design across broadcast and streaming media. This is where the craft side of creative was built, and where I learned how creative teams actually run from the inside.
Led multimedia and motion work for a streaming platform, going fully remote partway through and coordinating with producers and stakeholders asynchronously across markets.
First time managing teams, and the role grew fast. Creative Lead, then Knowledge and Process Lead, then Engagement Manager and operations manager for the creative department. At peak scope I managed eight team leads across two client portfolios, each running their own team, plus two knowledge and process subject matter experts.
Fractional research operations for a fully distributed founding team. Roadmap structuring, documentation systems, and cross workstream coordination.